I have decided, in my first experience with Wachovia since the SouthTrust takeover, that Wachovia doesn't spend their money well. I guess it's actually our money, but either way, they have money and they are wasting it. For example, I recently received a letter from them saying that they needed to contact me but that none of my phone numbers worked anymore. Ok, I understand, I opened the account when I still lived in Huntsville and worked in Birmingham. So my bad on not updating the phone numbers with them when I officially moved. I corrected this on the phone, but they still needed me to come into one of their offices to sign some stuff.
A couple weeks after doing that, I received another letter more or less identical to the first - that they could not contact me and needed me to come in. A very short phone call to a very apologetic Wachovia representative kept me from having to go in to the bank. They had apparently sent out another batch of these letters by mistake.
So this brings us to the next thing I receive in the mail from them... it was actually quite a large packet (it was a full-size envelope - the kind you can put a piece of paper in without folding it). The body of the cover letter stated the following:
I understand you were inconvenienced by a recent notification.
Due to a processing error, a duplicate letter of notification was sent to you via certified mail. We strive to provide you with unmatched service for all transactions and sincerely apologize for any confusion and inconvenience you may have experienced as a result of this error. Please accept the enclosed $30 Visa Gift Card as a small token of appreciation for your patience and understanding.
And sure enough, one was in there:

Now I appreciate customer service, but if they are going to make money off of whatever I manage to deposit with them, why do they go and spend $30 of it when all they had to do was say "sorry"? Do they have to charge me higher rates for things to cover sending who knows how many $30 gift cards? I'd rather save the money on fees than get rewarded when I call them and they're idiots. Don't get me wrong, I did appreciate having the $30. Maybe I need to call up Wachovia and complain more often.